Contact Us
Whether you have spotted an error on one of our reviews, want to ask about a specific free spins offer, or simply want to know more about how Non Gamstop Casinos puts casinos not on Gamstop through their paces, this is the page to use. We read every message and aim to point you in the right direction, even if the answer is simply pointing you to another part of the site.
What we can help with
Non Gamstop Casinos is an independent research and comparison resource covering casinos not on Gamstop, non Gamstop casino bonuses, and the free spins packages that come with them. We are not a casino ourselves, so we cannot process deposits, withdrawals, account verification or bonus disputes on behalf of any operator. What we can help with includes:
- Questions about how we rank and review the sites listed on aquamoonlight.co.uk
- Corrections or updates if a bonus, wagering term or free spins figure has changed since we last checked
- General queries about how non Gamstop casinos work, including deposits, payment methods and game selection
- Feedback on the site itself, including anything you feel we have got wrong or missed
What to contact the operator about instead
Anything specific to your own account — a bonus that has not credited, a withdrawal that is taking longer than expected, ID verification, or closing an account — needs to go to the casino you signed up with directly. Each operator listed on this site, including Betmica, Kikibet and Betninja, runs its own support desk, and its terms and conditions page will list the correct channel, whether that is live chat, email or a support ticket. We are not able to intervene in individual account issues, and we would never ask you to send us personal account details, passwords or ID documents.
Before you get in touch, it may already be answered
A good number of questions we receive are already covered elsewhere on the site. It is worth checking these first:
- For a full rundown of the market and how we assess it, see Non Gamstop Casinos UK 2026 – Top Rated Sites Reviewed
- To understand our editorial process, revenue model and independence from operators, visit About Us
- If you are concerned about your own gambling, or that of someone close to you, Responsible Gambling covers support options and tools that exist outside the Gamstop scheme
- For the rules governing use of this site, our Terms and Conditions page has the detail
A note on Gamstop and self-exclusion
If your enquiry relates to Gamstop itself — how the scheme works, how to register, or how to extend a self-exclusion period — that request needs to go to Gamstop directly, since it is a separate, independent scheme and not something Non Gamstop Casinos administers or has access to. We can, however, point you towards general information on how self-exclusion interacts with sites operating outside the scheme, which is covered in more depth on our main non Gamstop casinos guide.
Commercial transparency
Non Gamstop Casinos may earn a commission when a reader clicks through to one of the operators featured on this site, including those in our ranked list such as Betmica, Kikibet, Betninja and WinnerIsland. This arrangement has no bearing on how sites are rated or ordered, and it does not change the information we share when you contact us with a question.
Response times and what to include
To help us answer quickly, please include:
- The name of the page or casino your question relates to
- A brief description of what you have noticed or want to know
- Any screenshots or links that support your query, if relevant
We review messages in the order they arrive and try to reply within a reasonable timeframe, though response times can vary depending on volume. Please remember that Non Gamstop Casinos is a research and review platform aimed at UK readers 18 and over, and nothing on this site or in our replies constitutes financial, legal or gambling advice.